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When You Have a Property Damage Emergency, SERVPRO Will Be There

1/6/2022 (Permalink)

Service 24/7 postcard When you need immediate help for your property damage you want a reliable and skilled resource that can be there for you 24/7.

Emergencies, whether they are water or fire related can’t wait until regular business hours. That is why SERVPRO is available anytime of the day and any day of the week, 24/7.

Guaranteed immediate response day or night to help with any emergency or disaster. We understand the importance of getting on top of an emergency and that’s why we are always available. When it comes to water damage, water spreads quickly and is very invasive. It will absorb into floors, walls, furniture, and more. That’s why it is important for us to get out right away to start absorbing that water and lessen the potential damage.

For any emergency fire or water, it is important for us to quickly set up our machines to clean the air of any bacteria or chemicals. Emergency situations can be extremely stressful and overwhelming and that is why we want to always be available to be there in your time of need.

When you need us, we'll be there because we're faster to any size disaster. Just call us anytime 24/7 at 509-534-0566.  We'll be there for you.

Hiring The Right Restoration Firm is Essential to Successful Results

1/6/2022 (Permalink)

A commercial restoration and cleaning service such as SERVPRO of South & West Spokane County is critical in maintaining your commercial property--especially if you have experienced a water or fire emergency. The condition of your building impacts productivity at work and eventually your bottom line. Here are a few of the benefits you can expect when you hire the right pros to take care of cleaning and damage restoration.

Faster Insurance Process

If you have suffered a loss from fire, flood, water damage, biohazard, or more, you’ll have the information you need when you file for a claim with your insurance company. Our experienced restoration experts can help you fill in the form. They also provide documentation that prevents the insurance company from downgrading the losses or damages.


As an established restoration service provider, SERVPRO of South & West Spokane County has the experience and industry knowledge to provide the assistance you need. That ensures efficient and top quality results. With a team of certified and skilled technicians who are up to date with the latest and best practices in restoration techniques, you can look forward to getting your property restored and your business back in operation quickly.

Tailored Solutions

Not all commercial cleaning and restoration services provide solutions tailored to your needs. That’s why it’s essential that you sort out the details with the firm. Don’t hesitate to ask for what you need. SERVPRO of South & West Spokane County will come up with a plan that fits your needs and is just right for your budget.

Continued Use

Pros can take a look at the building or facility, assess the damage, come up with a detailed plan for repairs, and proceed to restore the property. With their help, you can get back to using that space in no time. It's possible that SERVPRO may be able to restore portions of your property to operational status while still working on more difficult areas. This will help you begin to get back in business quickly.

Hire the Right Pros

When you’re looking for a cleaning and restoration service provider, there is no better choice than SERVPRO of South & West Spokane County. Our team of experienced professionals is IICRC certified. That means we’re up to date with the latest training, techniques, and equipment to make short work of your cleaning and restoration no matter how serious your property damage. Call us anytime 24/7 at 509-534-0655.

Important Considerations for Restoration Companies

1/6/2022 (Permalink)

Restoration services help put your property back in shape. Whether you’ve been through a disaster, a fire, storm, or leaks and flooding, finding a restoration team to provide the services you need is an essential step in making your home safe and habitable again. If you’re looking for help, SERVPRO of South & West Spokane County should be on top of your list. Here’s why hiring the SERVPRO crew is your best hiring decision.

24-Hour Emergency Service

Not all restoration firms provide 24-hour emergency response. But we understand that problems often happen without a warning and with little to no regard for schedules or daylight hours. Our emergency service is open 24/7, so you can count on us to come to your aid, night or day.

Faster Relief Response

Our experience over the years has equipped our team with the necessary knowledge and skill to address issues and provide solutions as fast and as efficiently as possible. Our fast response times is one of the reasons why our customers love us. We are able to restore many of our clients’ belongings and properties because we get to the premises as soon as possible.

Trusted Reputation

SERVPRO of South & West Spokane County has an excellent reputation for providing outstanding service quality. With positive client feedback and years of experience in the field, our team knows how to help you. We are in a position to resolve your damage and restoration problems. Our team is made up of trained contractors who are up to date on the latest and best practices for restoration, as well as mold removal.

Advanced Techniques and Tools

Our cleaning and restoration professionals are IICRC certified and not only know advanced techniques; they also have advanced tools to make the process a lot easier. The specialized equipment means that we are able to save and restore a lot more. Call SERVPRO of South & West Spokane County anytime 24/7 and we’ll be faster to any disaster. Call us at 509-534-0566.

When Storm Damage Strikes SERVPRO of South & West Spokane County is Your Best Call

1/5/2022 (Permalink)

Tree fallen on a roof after a storm Storm damage and present a significant challenge in the Inland Northwest. SERVPRO is here to help.

When you have storm damage that has impacted the livability of your home, call a team of restoration specialists to help you recover from the damage. Damage restoration services like this can do all of the work you need them to do. This may include any of the following services.

Extracting Water and Shoring Up Risks

Your disaster recovery team can help to stop the problem from worsening. This may mean extracting water from the home’s basement. It may also mean adding coverings to holes in the roof. The goal is to quickly make your home as safe as possible.

Determining the Level of Support You Need

The next step in the process is to provide a full assessment to determine the extensiveness of the problems from the storm damage. A full inspection, completed by a disaster recovery specialist, will address any of your concerns fully. Working with your insurance company is also possible.

Getting the Clean Up Going

Whether you need permits or just help removing the damaged materials from your home, the team does the work for you safely. This includes removing damaged materials, cleaning the home, applying necessary mold remediation as needed, and then working to rebuild your home’s damaged areas.

Expect Fast, Reliable Service from Our Team

When you call SERVPRO of South & West Spokane County, you get customized help restoring your home to a safe condition again. Our team is IICRC certified and specially trained to help you with all aspects of storm damage recovery. Call us at 509-534-0566 24-hours a day for immediate help.

Storm Damage? Follow IICRC Restoration Recommendations

1/5/2022 (Permalink)

IICRC Storm Damage Restoration Recommendations
The following information is submitted by IICRC as a public service to those who have suffered water-related losses due to storm damage (e.g., hurricane, tornado). Since there are many variables involved in deciding about appropriate restoration steps, users of this information assume any and all liability for implementing the procedures covered herein.

The following recommendations assume water-related storm damage to residential or light commercial structures. For recommendations regarding restoration of major commercial properties and building assemblies, it is important to consult with professionals who have specific training and experience in this area.

Whether insured or not, it is important for property owners to document damage with photographs or video, and immediately begin loss mitigation procedures themselves; or hire a qualified contractor to do this on their behalf. It is totally inappropriate to put off mitigation while waiting for an insurance claims representative to arrive on the scene to evaluate the loss. By that time, in all probability sufficient time will have passed to grow and amplify microorganisms, which may not be covered by insurance. Loss mitigation is defined by insurance policies as “reasonable and prudent measures designed to preserve, protect and secure property from further damage,” including microbial growth and amplification.

According to IICRC Standard and Reference Guide for Professional Water Damage Restoration (IICRC S500), there are three categories of water that cause damage in buildings. They are summarized as follows:

Category 1 Water – That which is clean at the releasing source and does not pose a hazard if consumed by humans. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade. Examples: burst water pipes, failed supply lines on appliances, vertically falling rainwater.

Category 2 Water – That which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.

Category 3 Water – That which is highly contaminated and could cause death or serious illness if consumed by humans. Examples: sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes. There are two ways in which water enters a building as a result of wind storm damage:

The first involves falling or windblown rainwater that enters as a result of damage to roof components or wall assemblies. The second involves horizontally traveling ground surface water (Category 3) containing silt and soil contaminants that infiltrate into structures, generally through doors or around foundation walls. This ground surface water (storm surge) may accumulate to a depth of several inches or several feet. When structures are partially submerged or remain substantially flooded for weeks, far more elaborate procedures usually are required.

Most household microorganisms (fungi, bacteria) typically require five conditions for germination, growth, amplification and dissemination. Generally, they include:

• organic food source, especially cellulose (e.g., paper, wood), which are found in abundance in construction materials
• moisture, even high humidity (67% RH plus)
• moderate temperature – 68-86°F/20-30°C
• stagnant air
• time – several hours to several days

Anything that can be done to control or minimize these optimum conditions will prolong the time required for microbial growth.

With the above background information in mind, loss mitigation procedures may include but are not necessarily limited to:

A. Foremost, consider safety:
1. Structural Integrity – Before entering a storm or flood-damaged structure, consider structural integrity, which may be impacted by the force of the wind on, or the force of the water entering the structure. When in doubt, obtain an evaluation by a licensed and qualified builder or structural engineer before entering.
2. Ventilation – Fresh moving air discourages the growth and amplification of microorganisms. Open windows and doors and air the structure out thoroughly. It is highly recommended that ventilation be maintained during and following the restoration effort, or until damp areas can be contained and subjected to mechanical dehumidification (HVAC or specialized equipment). This reduces, but does not eliminate, inhalation of microorganisms.
3. Shock Hazards – Ensure that electrical shock hazards have been eliminated by turning off the supply of electricity (circuit breakers) to damaged areas. Anticipate that electricity may be restored suddenly without notice.
4. Personal Protective Equipment – Wear protective clothing, boots with steel or fiberglass shanks, and a hard hat. Protect yourself from injury or exposure to microorganisms. Wear protective gloves before handling contaminated materials. Splash goggles are highly recommended to protect and prevent microorganism entry through the eyes. An organic vapor respirator (paint respirator) is highly recommended to prevent inhalation of most microorganisms or spores.

B. Remove quantities of debris (silt, vegetation, floating objects brought in by storm surge), if present, with shovels, rakes, etc. Carefully clean all tools with appropriate detergents after use.

C. Identify the source of water and extent of wetting:
1. When wind-blown rain water enters a building, it is important to identify the route of entry and to trace its path, as possible, to identify all wet components (ceilings, walls, insulation, framing). Professional water restoration contractors, when available, have specialized water-detection equipment and may be available to assist in this determination.
2. In rising water situations, typically there will be a visible water line on drywall or paneling. However, water may migrate or wick upward within the wall material itself or within insulation behind the wall.

D. Remove unsalvable or wet materials:
1. When wetting is caused by storm damage and comes from overhead or around openings in the building envelope, and especially when power has been interrupted in hot climates, it is important to remove wet components, as possible, to expose pockets of saturation to air circulation before microbial growth can occur.

a) Begin at the point of water entry and trace the path of wetting, removing ceiling and wall components and insulation as you go.
b) Although it may be possible for professionals with specialized equipment to dry carpet, pad and subflooring materials, when damage is wholesale in an area, seldom will qualified contractors be available to respond for this work. Therefore, it is normally prudent to remove saturated carpet and pad.
c) It is highly recommended that solid or laminated wood flooring, or sheet vinyl be removed to expose pockets of saturation.

2. In rising water situations (storm surge with contaminated ground water):

a) Remove and dispose of drywall (Sheetrock®), paneling or other wall materials up to a point 15-24″ inches above the water line visible on the wall. If possible, stay within four feet of the floor to salvage as much wall material as possible, since drywall is usually installed horizontally in 4’x8’ or 4’x12’ panels.
b) Remove and dispose of wet insulation materials exposed during wall removal. Look for evidence of moisture wicking up insulation materials. Leave only wall framing components that are durable and minimally porous, and which can be cleaned and decontaminated with relative ease.
c) Remove and dispose of floor coverings; carpet, cushion, pad, felt and sheet vinyl, laminate, or tile flooring materials. Porous materials may absorb considerable quantities of water and contaminant, and non-porous materials may trap moisture to prolong drying. The inevitable result will be rapid microorganism growth, along with associated odor and health hazards. Hardwood flooring should be removed since contaminants and moisture will collect underneath in the flutes or hollow areas between the hardwood and the subfloor.
E. With Category 1 (clean source) water (e.g., rainwater), drying is the next course of action required to prevent on-going damage due to microbial development.

The following procedures may require the assistance of a professional water damage restoration company, if available, which has trained technicians, specialized cleaners, biocides, extraction, drying and dehumidifying equipment, and moisture measuring and monitoring instruments. A certified professional can be located by calling the nonprofit IICRC toll free at 800-835-4624 or by accessing

F. With ground surface water (Category 3), steps for cleaning soil residues brought in by heavy rainfall or storm surge may include, but are not limited to the following:
1. Since many biocides are inactivated by quantities of organic contaminants, cleaning always should precede biocide application.
2. When fresh water is restored within the structure, mix an appropriate general-purpose household cleaner according to label directions and liberally spray it onto salvable components.
3. Brush agitation may be required to evenly distribute cleaning solutions, followed by at least ten minutes of “dwell time” for soil suspension.
4. Where appropriate, flush contaminants from salvageable surfaces with a water hose or pressure washer. Work from top-to-bottom and from walls-to-flooring.
5. Wet vacuum or mop up excess rinse water from flooring materials immediately. Be sure to thoroughly flush all contamination from wall frame (sill plate) areas. Pressure washing, if available, is specifically recommended to flush contaminants from hard-to-access areas, followed by removal of contaminated water with industrial wet vacuuming equipment.
6. Repeat steps 6-9 as necessary, until all surfaces are clean and contamination is physically removed.

G. Disinfecting:
1. Applying disinfectants or biocides usually is unnecessary with Category 1 (clean source) water, since this may only serve to introduce additional moisture into the building, which may prolong drying.
2. With Category 2 or 3 water contamination, while maintaining ventilation and skin and respiratory protection, liberally spray cleaned salvageable materials (studs, decking, joists, etc.) with an appropriate biocide. A 6% solution of household chlorine bleach (e.g., Clorox®) mixed 1 part bleach to 11 parts water (½%) may be used on durable, colorfast surfaces. Never mix chlorine bleach with ammonia or strong acids! An appropriate alternative to chlorine bleach may be a 3% solution of hydrogen peroxide.
3. In rising water situations, following application of properly diluted biocides, brush agitate all areas to encourage biocide distribution and penetration into cracks and crevices.

H. Dry structural components with plenty of air circulation, while maintaining constant ventilation (weather conditions permitting). If possible, take advantage of low outside humidity (check local weather reports). Use oscillating or box fans, repositioning them within the structure every few hours. Avoid temperature extremes that might slow drying, or promote microorganism growth (around 72-75oF/22-24oC is ideal). Rent high-volume professional drying equipment (airmovers and dehumidifiers) if available, especially in areas where ventilation is not possible (sealed buildings, security problems). It is highly recommended that electrical components that were wet be checked for operational safety by a qualified contractor.

I. Leave cleaned structural surfaces exposed to fresh air movement for several days or even weeks, or until you are sure that they have returned to within four percentage points of normal moisture content (MC) levels (generally the normal MC of structural wood is around 10%). Otherwise, subsequent structural damage and/or health effects may result after wall and flooring materials have been replaced or painted. Professional water restoration contractors with specialized, high-capacity drying equipment can shorten drying times considerably.

J. Reconstruct or replace components as required.

Where financial resources permit, it is highly recommended that comprehensive restoration be accomplished by trained, IICRC Damage Restoration Technicians. They may be located by calling IICRC referral line at 800-835-4624 or by accessing Consider hiring a professional restorer to evaluate moisture levels in structural materials before reconstruction.

SERVPRO of South & West Spokane County is your IICRC certified resource for all kinds of property damage restoration. Call anytime 24/7 509-534-0566.

When Water Damage Happens Call SERVPRO of South & West Spokane County

1/5/2022 (Permalink)

Water Damage Requires Your Immediate Attention

If you experience water damage on your property it's critical that you call a restoration and mitigation specialist right away. The longer you wait the bigger the problem you will have. 


Within one hour your call, SERVPRO of South & West Spokane County Professionals will contact you to arrange for service. You'll know help is on the way!


Within four hours of loss notification, SERVPRO of South & West Spokane County Professionals will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.


A trained, uniformed and equipped SERVPRO of South & West Spokane County Professional will walk through the job process step-by-step, explaining what to expect and the anticipated outcome.


SERVPRO of South & West Spokane County Professionals will begin pretesting for restorability, working from the source of the damage outward.


Within eight hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.


SERVPRO of South & West Spokane County Professionals will work neatly and efficiently to help to regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.


After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.



Fast Water Damage Clean Up Helps Prevent Mold Growth

1/5/2022 (Permalink)

When you have water damage in your home, acting quickly to manage it is very important. The first goal is to remove the water and ensure mold does not grow. For that to happen, though, you need to dry out surfaces quickly and ensure proper cleanliness along the way. Yet, even in these situations, mold is a risk. Hiring a professional water and mold remediation company can help you to reclaim your home.

When Do You Need More Detailed Cleaning?

After the water is removed and the space has been professionally dried, mold often follows. The mold remediation process is a higher level and a more in-depth cleaning process for removing mold. It involves containing the mold as much as possible, using air filtration to pull out spores from the air, and then removing all mold and mold-infested materials properly and safely.

Because this is a complex situation, it is best left to those who have extensive training in water damage cleanup. Our team works closely with you to find all areas of potential mold so it can be safely contained and removed in the proper manner. Taking these extra steps is necessary when you want the best level of protection against mold and the health effects it creates.

Finding the Right Help Is Critical: We Can Help You

When you have any type of water damage, remember you do not need to handle the problem on your own. Our team at SERVPRO of South & West Spokane County can provide guidance on hold to handle water, mold, and remediation efforts. Contact us today for an immediate consultation. Call 24/7 at 509-534-0655.

Fire Damage Restoration Can Be Complex

12/30/2021 (Permalink)

Fire damage in a home or business is a complex situation. The damage is often much more than the things you can initially see. If you have a fire, you want to ensure all of the damage is removed, so your family is safe to enter. In a business, you need to be sure it is safe to open your doors. That is where we come in to play.

Restoration Starts with Assessment

The first step in restoring your property is knowing where the problems are. We will work closely with you to pinpoint concerns. This includes structural damage, areas of electrical or plumbing damage, and concerns with your home’s water damage, if any. It is necessary to have a full picture of the problem in hand before moving forward.

Exploring the Best Outcome

Restoration work means cleaning away what is damaged and creating new solutions to move forward. That may include repairing drywall, managing replacement of flooring and properly sanitizing your home’s HVAC system. Your home may have smoke damage in other rooms, too, so everything needs to be checked carefully. Our goal is to tackle it all for you so you do not have to worry about the cleanup on your own.

To Find Out What Your Next Steps Are, Call Us

Fire damage restoration can be rather complex. With many steps to manage, you want to ensure you only have the best professionals on hand to handle the concerns. SERVPRO of South & West Spokane County can do the work for you. Call us anytime 24/7 at 509-534-0566.

Fire in Your Commercial Kitchen? SERVPRO of South & West Spokane County

8/25/2021 (Permalink)

Commercial kitchen fires are more common than you think. They mostly happen as a result of grease buildup, but fires can also occur due to employee mistakes, or simply as a result of an electrical problem. In every situation, these are complex fires that require experts to handle them properly. 

Cleaning Up Your Space

Our commercial kitchen restoration team works to clean out and remove all of the debris after a fire. We ensure the work is done properly and thoroughly, which includes documenting the process. After this process, the next step is to clean the area properly. We need to be aggressive here, to ensure that all potential mold risk is removed from the space. If this is not done properly, it can create years of cleanup problems and concerns for you.

Rebuilding Your Space

Getting your doors open again is always a priority. To do that, we need to properly restore the space to good condition. We can work with you to do this within all building codes and requirements. This can ensure the best possible outcome.

Seek Out Trusted Help from an Experienced Company

When there is damage in your commercial kitchen from a fire, speedy help is available. Our team at SERVPRO of South & West Spokane County can help you to get the space cleaned up and back in good condition in no time. Call us immediately for help. You can reach us anytime 24/7 at 509-534-0566.

Increased Risk of Water Damage in Hotels and Motels

8/25/2021 (Permalink)

Water damage in any commercial business is a problem. In a hotel or motel, the risks are many, and damage to these areas is not uncommon. Someone may leave a faucet running or a shower may be left on. You may have a pipe that bursts that you do not know about until the damage is significant. Condensation from air conditioners can also lead to concerns. When you have all these risks, you need specially trained professionals to tackle them.

Properly Cleaning Up the Space

Our team works to find the source of the problem and then stops the damage from continuing. From there, we work to dry out the space as quickly as possible. Water damage that is left for even just 12 hours can lead to the aggressive growth of mold, so we want to ensure this does not happen.

We will remove all of the damaged materials that cannot be cleaned from your property. This may include drywall, flooring, furniture, or other materials. After this, we work to sanitize the property. We can then work to rebuild any of the damaged areas that need it. This type of comprehensive process ensures the best possible outcome in your space.

Call Our Team for Immediate Help

When you have damage to your property, do not wait to get help. The sooner you reach out to our team, the less costly the cleanup may be. Call SERVPRO of South & West Spokane County today for the support you need. Call us anytime 24/7 at 509-534-0566.