SERVPRO of South & West Spokane County Employee Photos

Steve Knight


Steve is the hands-on Owner of SERVPRO of South & West Spokane. With dozens of years involved in the Construction and Restoration industry, Steve's driving force is to provide high quality, honest service at a fair price. Steve still believes in small town values including honest and hard work after growing up in Colville, WA. Steve's passions include cycling, triathlons and hunting as well as spending time with his family - Steve is the proud father of 3 boys.

Chris M.

Construction Manager

Chris is our Construction Manager, with over 23 years of construction experience. Chris' hobbies include fishing and spending time with his wife and 2 daughters.

Jess Hockett

General Sales & Marketing Manager

Jess is the General Sales & Marketing Manager at SERVPRO of South & West Spokane. Jess has focused on the development and implementation of creative strategies to help businesses grow his entire career.

As General Sales & Marketing Manager at SERVPRO of South & West Spokane, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.

Jess is the father of 2 active boys here is Spokane, WA. Jess' passions include spending time with his boys, baseball, classic cars, music and the outdoors.

Rachael Hoglin

Office Manager/File Audit Administrator

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

The SERVPRO of South & West Spokane County Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!

Braydon Huotari

Project Manager

Don't let Braydon's youthful appearance fool you - Braydon is a veteran of the construction and restoration business. Braydon has worn many hats at SERVPRO of South & West Spokane since beginning his tenure here several years ago: general laborer, IICRC Certified Water Mitigation Technician, IICRC Certified Water Mitigation Crew Lead and currently, Project Manager.

As Project Manager, Braydon uses the Xactimate software system for estimating the cost of mitigation, restoration, repairs and reconstruction for residential and commercial structures. Xactimate was developed with the insurance industry and today 22 of the top 25 property insurance companies in the U.S. use Xactware property insurance claims tools. 

Braydon uses his expertise in confined space restoration, WRT water damage restoration, Fire & Smoke FST, mold remediation, and biohazardous cleanup to manage each job from start to finish.

Braydon is a native to the area as he was born & raised in Deer Park and now makes his home in North Spokane.


Lead Technician/Crew Chief

Ed is a Lead Technician/Crew Chief at SERVPRO of South & West Spokane. Ed has been with us since 2012 and has over 20 years experience in the Water Mitigation & Restoration industry.  Ed is a WRT water damage restoration technician and is IICRC Certified. Additionally, Ed is well adept at crime scene cleanup/Bio Recovery and demolition.

Ed is a native of Cape Girardeau, Missouri and spent many years in the southern part of the country prior to moving to the Northwest a decade ago.