SERVPRO of South & West Spokane County Employee Photos

Steve Knight

Owner             steve@SERVPROnwspokane.com

Steve is the hands-on Owner of SERVPRO of South & West Spokane. With dozens of years involved in the Construction and Restoration industry, Steve's driving force is to provide high quality, honest service at a fair price. Steve still believes in small town values including honest and hard work after growing up in Colville, WA. Steve's passions include cycling, triathlons and hunting as well as spending time with his family - Steve is the proud father of 3 boys.

Jess Hockett

General Sales & Marketing Manager   jess@SERVPROnwspokane.com

Jess is the General Sales & Marketing Manager at SERVPRO of South & West Spokane. Jess has focused on the development and implementation of creative strategies to help businesses grow his entire career.

As General Sales & Marketing Manager at SERVPRO of South & West Spokane, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.

Jess is the father of 2 active boys here is Spokane, WA. Jess' passions include spending time with his boys, baseball, classic cars, music and the outdoors.

Rachael Hoglin

Office Manager/File Audit Administrator   rachael@SERVPROnwspokane.com

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

The SERVPRO of South & West Spokane County Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!

Female employee Natalie - Business Development Specialist/Relationship Manager, SERVPRO of South & West Spokane County

Natalie

Business Development Specialist/ Relationship Manager 

 natalie@SERVPROnwspokane.com

Natalie has more than 8 years experience in customer service and customer relationship building. She is currently our Business Development Specialist and Relationship Manager. Natalie is native to the Inland Northwest. She was born in Sandpoint Idaho and spent  most weekends visiting family in north Spokane. Natalie has a passion for problem solviong and helping people. In her free time, Natalie enjoys spending time with friends and family and being outdoors.

Matt Butler smiling wearing red jacket

Matt Butler

Construction Department Estimator   matt@SERVPROnwspokane.com

As the Construction Department Estimator for our SERVPRO franchises, Matt develops repair and rebuild estimates and communicates with customers and insurance adjusters the scope and expectations for repairs and rebuilds. Matt takes a hands-on approach to each job/project embracing large scale projects while also showing equal attention to smaller jobs.  Matt finds solutions to complicated problems no matter how unique the circumstances and he has worked in the restoration and construction industries for over 8 years. Matt succeeds at meeting deadlines and setting goals to expedite projects quickly and to IICRC and building and construction industry standards.

Matt is skilled in Xactimate and Xactware to scope projects and prepare estimates for insurance companies, as well as actively managing mitigation through to completion. Matt has and continues to build relationships with insurance professionals and is skilled at communicating and working with them to ensure timely approval of repair estimates while ensuring the scope of work will deliver complete restoration and repairs for the customer.  Matt communicates with property owners the expectations to build their structure back to its original form.

Matt is married, is a busy father to 3 girls, enjoys barbeque cooking, and has lived in the Spokane area for over 14 years.

Chandler Knight and John Slater working at a job site

Chandler Knight and John Slater

Our Mitigation Department Manager Chandler Knight (left) and Construction Department Manager John Slater hard at work on job site requiring significant restoration from water damage. These two professionals are experts in the latest techniques for repair and restoration of property in a wide variety of damage situations.

Alicia Smiling In Office

Alicia Devine

Business Development Specialist/Relationship Manager  

alicia@SERVPROnwspokane.com

Alicia is a Sales & Marketing professional for SERVPRO of Northwest Spokane, SERVPRO of South & West Spokane County and SERVPRO of The Spokane Valley. Alicia focuses on developing relationships and businesses opportunities with Insurance Professionals, Business Owners, Property & Facility Managers, Municipalities and Government Agencies throughout the greater Spokane Region and Eastern Washington.  Alicia’s professional resume includes several years of experience as a trusted advisor and licensed insurance agent and she strives to build lifelong relationships. Alicia was born and raised in Spokane and is a proud mother to one daughter who is attending her second year at Washington State University, GO COUGS! Alicia enjoys spending time with her family & friends, coffee, stand up comedy, animals and road trips.